Noise control on the Kapiti Coast plays a vital role in maintaining a peaceful community environment. This article outlines the key aspects of noise control services in the region, including operations, complaints handling, and residents’ rights.
Noise Control Operations
The Kapiti Coast District Council contracts First Security to handle noise complaints. Their operations are structured as follows:
- Guard Availability:
- Two guards are on duty during mid-week nights.
- On Friday and Saturday nights, an additional on-call guard is available to provide backup when needed.
- Cost of Service:
- Each guard callout costs the Council $74.83 (excluding GST).
Complaints Statistics
Between 1 May 2024 and 31 October 2024:
- Total Complaints: 337 noise complaints were received.
- Repeat Offenders: 13 properties received more than five complaints.
- Seizures: In four cases, noise-generating equipment was confiscated with police involvement.
Complaint Process
Residents experiencing noise disturbances can report the issue to the Council’s call centre. Here’s how the process works:
- Data Collection:
- Information about the noise type (e.g., stereo or construction noise) and property is recorded.
- Complainants may provide their details for follow-up, though anonymous complaints are also accepted.
- Action by Contractors:
- Noise control officers are dispatched to assess the situation.
- If the noise is deemed unreasonable or excessive, appropriate action is taken.
- Data Management:
- Complaint data is stored in the Council’s service request system (MagiQ).
- Personal information is anonymised when compiling reports.
Privacy and Confidentiality
The Council strictly adheres to the Public Records Act 2005 and the Privacy Act 2020, ensuring complainants’ personal details are not disclosed to noise offenders. However, in some cases, the nature of incidents may lead to assumptions about the parties involved.
Community Impact and Resolution
The Council’s noise control efforts aim to balance residents’ right to enjoy their properties with community harmony. For persistent issues, residents are encouraged to report problems promptly and cooperate with Council officers to achieve effective resolutions.
By understanding these processes, Kapiti Coast residents can ensure their noise-related concerns are addressed efficiently and fairly. For more information or assistance, contact the Kapiti Coast District Council.